I'm sorry about your experience and I really do understand the frustration as I did in one point. I think your act of posting in the forums helps a lot, I myself don't interact here that much but when I see someone in need I do try to help.
Again, I think at some point people just figure out to wait for the update, but should you need anything once more, I always tend to look at the new post and if the post is in my capacity to help.
From the looks of the pricing method of this bot I would assume this is not something the creator is profiting for absolute gain but more of a side project. I think there was an explanation in one of the posts how and why it takes long and that got me to understand the situation but I couldn't find it either. It would be nice to make that a sticky to understand but it is somewhat technical.
In any case, I hope you're out there enjoying the game for now